PRE-ORDER | HOW TO ORDER?
When to pre-order:
Pre-order products are available with dicounted prices only at the time of the campaign.
Products of Spring Summer 2016 collection are available for pre-order during 6th of August – 6th of September 2015.
Approximated delivery is in March / April 2016.
When you pre-order a product, it means you purchase the product in advance, before it's actually made. The products go to production after the pre-order campaign time finishes. The production takes about 4 months, and the sea freight about two months, that’s why the delivery time is next spring. If the product you ordered will not make it to production for some reason, we will let you know immeaditely after the campaign time ends and refund the money to you.
We offer free delivery in all pre-orders world wide.
After the delivery:
After you have placed your order you will get a confirmation email. You will get a second confirmation email few weeks before the actual delivery in spring. We will then inform you about more accurate delivery date, and also check that your address is still the same.
Refund and change:
Pre-order products can be returned within 14 days. Products need to be in perfect condition and unused when returned. If the product is wrong size, you can change it to another size, if that size is available. You can also change your pre-order products to any other product / products in our webshop.
Please note that you must notice us by email, if you want to return or change the product.
Finland: In case of returns the customer pays the postal fees for returned products. In case of change, the customer pays the postal fees when sending the product back to us, but we will pay the postal fees of the changed product.
Other countries: In case of returns and change, the customer pays all the postal fees.
If there is a clear fault in the product or if the product is damaged during the delivery, please contact us.
Fitting and sizes:
Some of the products are available for fitting in RCM shop (Rauhankatu 12 a 20100 Turku Finland) during the campaign. There might be only some of the sizes available for fitting. You can find a size chart of every product in our web shop.
Rauhankatu 12 a
20100 Turku, Finland